Frequently Asked Questions (FAQ)

Q: What are your hours of operation?
A: We are open from 8:00 AM to 6:00 PM.

Q: What do we offer?

A: We offer mobile spa services in Ambergris Caye.

Q: How can I book a spa appointment?

A: You can book an appointment through our website chat, WhatsApp, or email. Contact details are available on our website.

Q: What should I do before and during my massage?
A

Pre-treatment shower is recommended but not necessary.
Refrain from wearing makeup and tie back long hair.
Turn off or silence your phone during the massage.
Avoid direct sun exposure and apply sunscreen after exfoliating treatments.
Drink water before and after your session.
Wear a bathing suit or loose clothing; sarongs are provided.
All equipment is provided, including towels, pillows, and massage tables.

Q: What should I expect during a spa massage?
A: Our certified therapists will set up 30 minutes before your appointment. We provide all necessary equipment. Depending on the treatment, access to an outlet, sink, or shower may be required.

Q: Can treatments be adapted for special conditions?
A: Yes, spa treatments can be adapted for pregnancy or specific health concerns. Please inform us during booking.

Q: What should I bring to my appointment?

A: You don’t need to bring anything special; we provide all necessary equipment and attire. We also offer outcall services, so you don't need to bring anything as we will come to you.

Q: Do you provide gift certificates?

A: Yes, gift certificates are available for all services and can be purchased through email or WhatsApp.

Q: What is your cancellation policy?

A: Cancellations must be made 24 hours in advance. A 50% non-refundable deposit is required to confirm appointments.

Q: What are your spa rates?
A: All prices are in USD. We accept cash and PayPal.

Feel free to reach out with any other inquiries through our WhatsApp or email.